Returns, Refunds, Exchanges and Damaged Items.

The Distance Selling Regulations provides the customer with the right to cancel the on-line order in full up to 7 (seven) days after the day on which the order is received, for a full refund including the delivery charge. The entire order must be returned to Kingfisher Beads Limited promptly in the original packaging as supplied and in a saleable condition. If only part of the order is returned then a refund of the delivery charge does not apply.

Prior to the return of an order or individual item please contact Kingfisher Beads Limited by email at kingfisher.beads@btconnect.com. Please include your email contact details, when the item was purchased from Kingfisher Beads Limited, the item to be returned and the reason for return. Please ensure that the correct postage is applied when returning the item to ensure a full refund.

The address for return is:

Kingfisher Beads Limited

1 Badgers Close

Horsham

West Sussex

RH12 5RU

Please ensure that your contact details are included in the returned package to ensure a prompt refund. It is recommended that all returns are sent by recorded post, as we cannot be responsible for returns lost in the post. Items damaged in transit to us will not be refunded, please ensure that returns are suitably packaged to ensure safe delivery.

Kingfisher Beads limited do not accept returned product if beads have been removed from the strings on which they are supplied or the quantities or weights are not as supplied, i.e. no part product lines. Returns must be in their original packing and in a saleable condition. Due to Hygiene Regulations earrings are not refundable.

Exchange replacement items will incur a delivery charge.

Product arriving with the customer in a damaged condition or short delivery must be advised to Kingfisher Beads limited within 3 days of receipt of the package, responsibility cannot be accepted after this period. The damaged product can be replaced or refunded. A photo showing the condition of the  received package and contents, emailed to us, will speed the replacement/refund process.